Shipping Policy

The PrideXchange Co.

Last updated: October 31, 2026

Thank you for shopping with The PrideXchange Co.! We believe Pride is a lifestyle, and we're committed to delivering products that celebrate identity, culture, and community.

This Shipping Policy explains how orders are processed, shipped, and delivered, including information for our domestic and international customers.

1. Order Processing

Most products from The PrideXchange Co. are made to order through our trusted production and fulfillment partners, including Printful and Printify.

Once an order is placed, it may enter production shortly after payment confirmation. Production times vary depending on the product, fulfillment provider, order volume, and seasonal demand.

Production time is separate from shipping transit time.

You'll receive an order confirmation email after checkout and a shipping confirmation with tracking information once your order ships, when tracking is available.

2. Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout when supported.

Delivery estimates may vary depending on:

• Product type and production requirements

• Fulfillment provider and production location

• Shipping destination

• Carrier availability

• Customs processing for international orders

• Holidays, weather, and other unforeseen circumstances

Delivery estimates are not guaranteed. Orders may arrive earlier or later than anticipated due to circumstances beyond our control.

3. Shipping Costs

Shipping charges are calculated at checkout based on the delivery destination, products ordered, applicable shipping rates, and fulfillment provider.

Because we work with multiple production partners, items within the same order may ship separately and may incur separate shipping charges.

Any available shipping promotions or discounts will be displayed at checkout when applicable.

4. Order Tracking

Once your order ships, we'll send a shipping confirmation email containing tracking information when provided by the shipping carrier.

Tracking updates may take some time to appear after shipment confirmation.

If your order contains multiple products, you may receive separate tracking numbers and shipments.

5. Shipping Destinations

The PrideXchange Co. offers shipping within the United States and to supported international destinations.

International shipping availability depends on the product, fulfillment provider, destination country, and applicable shipping restrictions.

Available shipping methods and charges are calculated at checkout.

International orders may be subject to customs duties, import taxes, handling fees, and other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these additional charges are the customer's responsibility and are not included in the product or shipping price.

Customs processing and clearance procedures may result in additional delivery delays.

Certain products may be unavailable for shipment to specific countries due to fulfillment limitations, carrier restrictions, or applicable laws.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your delivery information before submitting your order.

If you notice an error, contact us as soon as possible at info@thepridexchange.com.

Address changes cannot be guaranteed once an order has entered production or shipment processing.

Additional shipping 

charges resulting from incorrect or incomplete addresses may be the customer's responsibility, subject to applicable law.

7. Lost, Damaged, or Delayed Packages

If your order arrives damaged, contains a defective item, or appears to be lost during transit, please contact our customer support team.

For damaged or defective products, please notify us within seven (7) days of delivery and provide your order number, a description of the issue, and clear photographs.

For delayed or missing shipments, we may assist in reviewing tracking information and contacting the fulfillment provider or shipping carrier.

Refunds or replacements will be assessed according to the circumstances, our Return and Refund Policy, and applicable consumer protection laws.

The PrideXchange Co. is committed to helping resolve legitimate delivery and fulfillment issues.

8. Order Changes & Cancellations

Because our products are made to order, production may begin shortly after an order is submitted.

If you need to modify or cancel an order, contact us immediately at info@thepridexchange.com.

We will make reasonable efforts to accommodate requests before production begins. However, once production has started, changes and cancellations may no longer be possible.

Once an order has shipped, it cannot be canceled.

Refund eligibility is subject to our Return and Refund Policy and applicable consumer protection laws.

9. Multiple Shipments

The PrideXchange Co. works with multiple production and fulfillment partners.

If your order includes items manufactured or shipped from different facilities, your products may arrive in separate packages and on different dates.

Separate shipping confirmations and tracking numbers may be provided for each shipment.

10. Questions & Customer Support

Questions about shipping, delivery, tracking, or order fulfillment?

We're here to help.

The PrideXchange Co.

Email: info@thepridexchange.com

Business Mailing Address:

2550 Meridian Blvd, Suite 200 #5625

Franklin, TN 37067

United States

Please note that this is our business mailing address, not a retail storefront or customer pickup location.

We typically respond to customer inquiries within 1–2 business days.

Thank you for supporting The PrideXchange Co.!

For The Culture. For The People. For The Pride.®