Shipping Policy

Last updated: October 23, 2026

At The PrideXchange Co., we want you to know what to expect after you place an order. Many of our apparel, accessories, and home goods are made or printed especially for you. That means production happens before shipping, and delivery details may vary by item.

1. How Our Orders Are Fulfilled

PXC is a print-on-demand business. Most products are made after you place an order, using fulfillment services that include Printful and Printify-connected production partners, depending on the product. Your order may be produced and shipped from a third-party facility rather than directly from PXC. Production time and shipping transit time are separate steps.

If you purchase more than one item, they may arrive in separate packages on different dates. This is especially possible when your order includes different product types, such as apparel and wall art. Separate shipments do not necessarily mean an item is missing.

2. Processing and Delivery Times

Typical production times: Printful reports approximately 2–5 business days for most products, while Printify typically reports 2–7 business days for its print providers. These are general production estimates, not total delivery times; specific products, facilities, and busy periods may take longer.

Shipping follows production. Transit time depends on the fulfillment provider, selected shipping service, and delivery destination. When provided, estimates at checkout or in order communications represent the expected shipping or delivery window, not a guaranteed arrival date. A faster shipping service does not necessarily speed up production.

Shipping may take longer during holidays, periods of high demand, severe weather, carrier disruptions, or other circumstances outside our control. If you need an order for a particular date or event, please plan ahead; we cannot guarantee delivery by a specific date unless we have expressly confirmed it.

3. Shipping Rates and Destinations

Shipping prices and available methods depend on the product, its print provider, the shipping destination, and the service offered. Rates may be combined from more than one fulfillment profile when an order includes items produced by different providers. Your shipping charges are shown during checkout before you pay. Different products, sizes, or fulfillment partners may carry separate shipping charges.

Shipping availability is product-specific, not universal. Some oversized wall art or canvas sizes may be restricted to particular countries even when smaller items can ship elsewhere. If no shipping option appears for your address, please contact us before placing an order so we can review the available options.

4. Tracking Your Order

Once a fulfillment partner ships an item, tracking information is usually passed to Shopify and included in your shipment or order updates. Carrier tracking may take time to become active after a label is created. If products ship from different production partners or facilities, you may receive separate shipping confirmations, tracking numbers, and delivery dates for the same order.

5. Address Accuracy and Changes

Please double-check your name, street address, apartment or suite number, postal code, and other delivery information before placing an order. If you notice an error, email us promptly at info@thepridexchange.com with your order number and corrected details.

Because items may enter production quickly, we cannot guarantee that an address change or cancellation can be made after an order is placed. If a package is returned or cannot be delivered due to inaccurate address information, contact us so we can review the available options and any applicable reshipping charges.

6. Delayed, Lost, or Marked-Delivered Packages

If tracking appears stalled, your package has not arrived within the estimated delivery window, or the carrier marks it delivered but you cannot locate it, please check the tracking details and any delivery notices first. You may also wish to check with household members, your building's mailroom, or the carrier.

If the issue remains unresolved, contact PXC promptly with your order number, delivery address, and tracking information. We will investigate through the applicable fulfillment partner and carrier. Printful and Printify have different claim procedures and reporting deadlines for lost shipments, so prompt contact gives us the best opportunity to act within their requirements. Resolution may include a replacement, refund, or other appropriate remedy depending on the circumstances and applicable law.

7. Damaged or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please email info@thepridexchange.com within 7 days of delivery, including your name, order number, a brief description, and clear photos showing the issue.

We will review the problem and work toward an appropriate replacement or refund. For further details, see our Refund Policy. This reporting window does not limit rights you may have under applicable consumer protection laws.

8. International Shipments

International delivery depends on the specific product and production partner; not every product or size can be shipped to every destination. International orders may involve customs inspections, import duties, taxes, or other charges. These fees may be paid at checkout if expressly included in the selected shipping service, or may be collected by the destination country's customs authority or carrier. Any such charges will be handled as disclosed during checkout and as required by law.

Customs procedures and international carrier delays may increase delivery times.

9. Returns and Exchanges

Because many PXC products are made to order, we generally do not accept routine returns or exchanges for a change of mind or a customer-selected incorrect size, except where required by law. Please review our Refund Policy before purchasing.

10. Questions About Shipping?

We're here to help. Contact The PrideXchange Co. through our Contact Us page or email info@thepridexchange.com. Please include your order number when asking about an existing order.

For terms governing purchases and use of our website, see our Terms & Conditions.