Terms & Conditions

Last updated: October 22, 2026

Welcome to The PrideXchange Co. These Terms & Conditions explain the rules for using www.thepridexchange.com and purchasing from our online store. The website is operated by The PrideXchange Co. LLC ("PXC," "we," "us," or "our"). By accessing the website or placing an order, you agree to these terms, subject to rights that cannot be waived under applicable law. If you do not agree, please do not use the website.

1. Our Products

PXC offers LGBTQIA+-inspired apparel, accessories, phone cases, wall art, and other merchandise. Many products are produced or printed after an order is placed. Please review product descriptions, sizing information, selected colors, device models, and personalization details (where applicable) before checking out.

We work to show products accurately, but screen settings, printing methods, and individual production runs may result in small differences in color or placement. This does not remove your rights if an item is defective, damaged, or materially different from what was ordered.

2. Eligibility and Your Information

To place an order, you must be legally able to enter into a purchase agreement in your location, or have the permission and supervision of a parent or guardian where permitted by law. You agree to provide accurate contact, billing, and delivery details, and to keep any account credentials secure. If you notice an error in your order information, contact us promptly.

3. Prices, Payments, and Promotions

Product prices are displayed in the currency shown on our website, generally U.S. dollars (USD). Applicable shipping charges, taxes, and other required fees will be shown during checkout before you complete your purchase. Prices, product availability, and promotions may change without notice, but changes will not alter an order we have already accepted unless otherwise agreed or required by law.

Promotional codes are subject to their stated conditions and may not be combined unless expressly permitted. Payments are processed using the payment options offered through Shopify checkout and its payment providers.

4. Orders and Production

An order confirmation acknowledges receipt of your order; it does not guarantee that every item can be fulfilled. If we cannot fulfill an order due to a product or pricing error, unavailability, suspected fraud, or another legitimate reason, we will contact you when appropriate and issue a refund for any payment collected for items we cancel.

Because many PXC items are made to order, requests to change or cancel an order may not be possible once production begins. Please contact us as soon as possible if something needs correcting. We cannot promise that a request can be completed.

5. Shipping and Delivery

Available shipping methods, destinations, costs, and any delivery estimates are presented at checkout or in order communications. Production and transit times may vary by product, fulfillment partner, destination, and carrier. Estimated delivery dates are not guarantees.

Customers are responsible for entering a complete, accurate delivery address. If an order appears lost, arrives damaged, or has a delivery problem, please contact us with your order number so we can review it. Any customs charges or import taxes that apply to international orders are governed by the information presented at checkout and applicable law.

For details about made-to-order processing, separate packages, tracking, shipping destinations, and delivery issues, please see our Shipping Policy.

6. Returns, Exchanges, and Damaged Items

Because PXC products are generally made to order, we do not offer routine returns or exchanges for a change of mind, an incorrect size selected by the customer, or other non-defective items, except where applicable law requires otherwise.

If your item arrives damaged or defective, please email info@thepridexchange.com within 7 days of delivery with your name, order number, clear photographs of the issue, and a brief explanation. We will review the concern and work toward a replacement or refund as appropriate. See our Refund Policy for additional details. Nothing in these terms limits consumer rights that cannot legally be excluded.

7. Acceptable Website Use

You may use our site for lawful personal shopping and information. You agree not to interfere with the website, attempt unauthorized access, misuse customer information, upload malicious code, impersonate others, or post unlawful, threatening, hateful, harassing, or infringing material through our interactive features. We may restrict abusive or unlawful activity as permitted by law.

8. Designs and Intellectual Property

Unless otherwise stated, PXC's branding, artwork, logos, product designs, photographs, text, and other original website content belong to The PrideXchange Co. or their respective rights holders. Your purchase of a product does not transfer the intellectual property rights in its design. Please do not reproduce, sell, or commercially use our artwork or branding without prior written authorization.

9. Third-Party Services and Links

Our store uses Shopify and may rely on independent production, payment, shipping, and other service providers. The website may also link to third-party businesses, events, or resources. We do not control third-party sites and encourage you to review their own terms and privacy notices. References or links do not automatically constitute an endorsement.

10. Privacy and Communications

Our handling of personal information is described in our Privacy Policy. If you subscribe to marketing emails, you may unsubscribe using the link provided in those messages. We may still send necessary order or account communications.

11. Site Availability and Limitations

We aim to keep product descriptions, prices, and website information accurate and current, but occasional errors or interruptions may occur. To the extent permitted by applicable law, we cannot promise that website access will always be uninterrupted or error-free. Nothing in these terms excludes liability or legal remedies that cannot lawfully be excluded, including rights relating to defective products, fraud, or other protections provided by law.

12. Changes to These Terms

We may update these terms as our operations or legal requirements change. The revised terms will be posted on this page with an updated date. Changes will apply prospectively unless applicable law provides otherwise.

13. Applicable Law

These terms are governed by applicable law, including the laws of Tennessee, United States, where relevant, without overriding mandatory consumer protections that apply to you in your location.

14. Contact Us

Questions about these Terms & Conditions or your order? Contact:

The PrideXchange Co.
2550 Meridian Blvd
Suite 200 #5625
Franklin, TN 37067
Email: info@thepridexchange.com
Phone: 615-801-8021

For questions about a specific purchase, please include your order number whenever possible.